FAQ

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. The warranty period and coverage vary depending on the product. Please check the product description or contact us for warranty details specific to your purchase.
How can I contact customer support?

If you have any questions, concerns, or need assistance with your order, our customer support team is ready to help. You can reach us via email at bsl@iglobalsentosa.co.id or through our Contact Us page on the website.
Can I modify or cancel my order after it has been placed?

Once an order has been placed, modifications or cancellations may not be possible. However, please contact us as soon as possible if you need to make any changes to your order, and we will do our best to accommodate your request.
Do you offer discounts or promotions?

We occasionally offer discounts, promotions, and special offers to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and promotions.
What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within [number of days] days of receipt for a refund or exchange. Please refer to our Returns & Refunds Policy for detailed information on eligibility, procedures, and timelines.
How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the shipping carrier's website.
What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, QRIS, and bank transfers. You can choose your preferred payment method during checkout.
How do I place an order?

To place an order on Iglobalsentosa, simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.