Shipping Policy

Order Processing Times: Orders placed on iglobalsentosa.co.id are typically processed within 1-2 business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances. We will notify you promptly if there are any delays in processing your order.

Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. You will see the shipping cost during the checkout process before finalizing your purchase. We strive to offer competitive shipping rates to ensure a cost-effective delivery experience for our customers.

Domestic and International Shipping Options: We offer both domestic and international shipping options to cater to our customers' needs worldwide. Domestic shipping is available within Indonesia, with various delivery methods to choose from based on your location and urgency. For international orders, we partner with reliable shipping carriers to ensure secure and timely delivery.

Potential Service Interruptions: While we make every effort to deliver orders promptly, please note that there may be potential service interruptions beyond our control, such as weather delays, customs processing, or carrier disruptions. In such cases, we will work diligently to resolve any issues and keep you informed of any delays affecting your shipment.

Delivery Estimates: Delivery estimates provided during the checkout process are based on standard shipping times and may vary depending on the shipping method selected, delivery location, and any unforeseen circumstances. We recommend reviewing the estimated delivery date provided before completing your order.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date through our website or the respective shipping carrier's website.

Contact Us: If you have any questions, concerns, or need assistance with your order or shipping, please contact our customer service team at bsl@iglobalsentosa.co.id. We are here to ensure a smooth and satisfactory shipping experience for you.

Please review our Shipping Policy carefully before placing your order. By completing a purchase on iglobalsentosa.co.id, you agree to abide by the terms and conditions outlined in this policy.